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What You Must Deliver to Win Customers Today

  • None--Harvard Business Review
  • published date: 2026-02-16 16:38:12 UTC

A conversation with B. Joseph Pine II about the growing transformation economy.

ALISON BEARD: I’m Alison Beard. ADI IGNATIUS: I’m Adi Ignatius, and this is the HBR IdeaCast. ALISON BEARD: Adi, what was your New Year’s resolution for 2026? ADI IGNATIUS: We do more predictions … [+30360 chars]