Enterprises are leaving major AI customer experience gains on the table
Enterprises are investing heavily in AI customer experience, but many experiments are stalling out before ever going live. The culprit is a confidence gap, according to Chris Mina (pictured), chief product and technology officer at LivePerson Inc. Organizatio…
Enterprises are investing heavily in AI customer experience, but many experiments are stalling out before ever going live. The culprit is a confidence gap, according to Chris Mina (pictured), chief … [+4047 chars]