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What’s in Store for 2020 with Machine Learning in Support

  • Sophia Stolze--Sap.com
  • published date: 2020-01-14 14:15:16

Jens Trotzky discusses 2019 achievements in the development of automated support, and what to look forward to in 2020. Read the interview

As we enter a new decade, there is much to reflect on in the area of emerging technologies. It has not even been a full decade since technologies such as artificial intelligence (AI) and machine learning were introduced into the B2B support world, so we know… [+3995 chars]