How to improve the contact center experience for customers
Customers want their contact center interactions to be fast, seamless, tailored and personal in the form of mobile apps, self-service, improved IVR and knowledgeable human agents.
Customer service at many large and small businesses can be an exercise in frustration for customers stuck in an endless loop of automated menus and long wait times. On the flip side, businesses that … [+11108 chars]
