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Is OpenAI's New Presence Agent Ready to Replace Your Contact Center?

Presence pairs OpenAI models with policies and guardrails for customer service. Is it a CCaaS platform, or something else? Continue reading...

<ul><li>What is OpenAI Presence?An enterprise product that pairs OpenAI's models with policies, guardrails, approved actions and escalation rules to run voice and chat customer service agents in prod… [+18968 chars]

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