Inside the GenAI Divide — and Why Customer Experience Teams Are Closing It
Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI Divide. Continue reading...
The Gist <ul><li>Most AI fails but CX is the exception. MIT finds 95% of generative AI pilots flop, yet CX programs repeatedly show measurable ROI because they already run on structured processes an… [+9248 chars]