HDFC Bank redeploys backend employees to customer-facing roles
HDFC Bank is shifting backend employees to customer roles. Technology efficiencies are enabling this strategic talent redeployment. The bank is accelerating investments in artificial intelligence and dispute resolution. Cybersecurity defenses are strengthened…
Mumbai: India's largest private sector lender, HDFC Bank, is shifting more employees from backend operations to customer-facing roles as technology-driven efficiencies free up capacity, Managing Dire… [+1802 chars]