ServiceNow unworried by Salesforce firing shots across its bow
Believes it can translate workflow smarts into AI ROI In October, Salesforce debuted Agentforce IT in a direct challenge to ServiceNow’s ITSM product, and analyst firm Forrester’s vice president and principal analyst Charles Betz rated it the “most credible t…
In October, Salesforce debuted Agentforce IT in a direct challenge to ServiceNows ITSM product, and analyst firm Forresters vice president and principal analyst Charles Betz rated it the most credibl… [+3878 chars]