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Why the Microsoft 365 outage is different and why it takes so long to restore email services

  • Doug Jacobson, University Professor of Electrical and Computer Engineering, Iowa State University--The Conversation Africa
  • published date: 2026-11-13 19:45:57 UTC

When one email service goes down, others don’t stop trying to send emails to users of the affected service. The result is snarled traffic that takes time to clear up.

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