IRS lacks transparent plans to leverage tech in the face of staffing cuts, GAO and employees say
Agency leaders are “shoving AI at us,” one IRS employee said, despite the fact that “they don’t have the right tools for us yet.”
The IRS is banking on using technology to do more with fewer employees. But staff inside the IRS say that how the agency will do that considering that its own IT shop has lost personnel is still uncl… [+5619 chars]